{"article":{"id":21813121954461,"url":"https://williamhilluk.zendesk.com/api/v2/help_center/en-gb/articles/21813121954461.json","html_url":"https://help.williamhill.com/hc/en-gb/articles/21813121954461-Contact-Us","author_id":18880356068765,"comments_disabled":true,"draft":false,"promoted":false,"position":9,"vote_sum":-101107,"vote_count":138575,"upvote_count":18734,"downvote_count":119841,"section_id":21685313406237,"created_at":"2024-09-25T09:40:49Z","updated_at":"2026-11-02T23:18:35Z","name":"Contact Us","title":"Contact Us","source_locale":"en-gb","locale":"en-gb","outdated":false,"outdated_locales":[],"edited_at":"2026-07-30T08:47:33Z","user_segment_id":null,"permission_group_id":11967082582045,"content_tag_ids":[],"label_names":[],"body":"<p class=\"wysiwyg-text-align-center\" id=\"h_01K8X6X9YD99E7GRA9BT12MWPS\"><strong>We’re here to help - our Customer Service team is available 24/7 via our Messaging service.</strong></p><hr><p>Before reaching out, it’s worth checking our most popular FAQs — you might find what you’re looking for:</p><ul>\n<li class=\"wysiwyg-list-bold\" id=\"h_01K8X6X9YDKW54V74AZSZZAQ8Z\" data-list-item-id=\"e19e5e78f3062d1c14af9b887fdab227e\"><a href=\"https://help.williamhill.com/hc/en-gb/articles/21812883018653\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>What deposit and withdrawal options can I use?</strong></a></li>\n<li class=\"wysiwyg-list-bold\" id=\"h_01K8X6X9YDQ532D7H870MBP5S0\" data-list-item-id=\"e82b4f810fad363796996dfc68f346bdc\"><a href=\"https://help.williamhill.com/hc/en-gb/articles/29521963624221\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>How do I check that my free bet has been credited to my account?</strong></a></li>\n<li class=\"wysiwyg-list-bold\" id=\"h_01K8X6X9YD6Y61WY14PV55B57A\" data-list-item-id=\"e1bfd37c23785e2b509b4c0a7d5b413f8\"><a href=\"https://help.williamhill.com/hc/en-gb/articles/36955799766813\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Unable to access My Account</strong></a></li>\n<li class=\"wysiwyg-list-bold\" id=\"h_01K8X6X9YDDGJ7FYMQJCFV4DRQ\" data-list-item-id=\"e5bdb1c322058c85e536b620dbb8a95a8\"><a href=\"https://help.williamhill.com/hc/en-gb/articles/29498509311645\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>I want to withdraw my winnings, why have I been asked for documents?</strong></a></li>\n<li class=\"wysiwyg-list-bold\" id=\"h_01K8X6X9YDR92CA20MS5HSZJVR\" data-list-item-id=\"ea629d44018c220c8229e11a0f0d00d5f\"><a href=\"https://help.williamhill.com/hc/en-gb/articles/30100205127709\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Why can't I Cash Out?</strong></a></li>\n<li class=\"wysiwyg-list-bold\" id=\"h_01K8X6X9YD247QW9PS8M73HHR4\" data-list-item-id=\"e5e5342289fa547eab0b58601c8b93d8c\"><a href=\"https://help.williamhill.com/hc/en-gb/articles/21812894222109\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>How do I verify my account?</strong></a></li>\n</ul><p> </p><p><strong>LIVE CHAT</strong></p><p>You can contact us at any time through our <strong>Messaging</strong> service.</p><p>To start a chat:</p><ol>\n<li data-list-item-id=\"eff242c28d53f7e0ff84b4617879209f4\">Click <a href=\"https://sports.williamhill.com/betting/en-gb\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>here</strong></a> to visit the William Hill website.</li>\n<li data-list-item-id=\"ee3d3c9260a81d81abf7dc08196506732\">Scroll to the bottom of the page.</li>\n<li data-list-item-id=\"ebf62823c0c3bb204bc3324c4c54a3faf\">Under the <strong>Help</strong> section, select <strong>Message Us</strong>.</li>\n<li data-list-item-id=\"e1d1824c42499801db1786e70c5b518fa\">Follow the prompts, and we'll help direct you to the right support.</li>\n</ol><p>Our team is available 24/7 and will be happy to help.</p><p id=\"h_01K8X6X9YDN3ZFWABXGG6QFAAW\"> </p>","user_segment_ids":[]}}