For security reasons, you may be requested to send identification to our 24/7 Customer Service Team.
The most common reasons for this request are:
- You're withdrawing via a method different to your deposit method.
- You've been using a bank card not belonging to yourself.
- Your account has been inactive for a period of time.
And we'll ask for the following to be sent:
1. Front and back copies of the card used or proof of e-wallet.
- For cards: The first six (6) and last four (4) digits should be visible on the front of the card, while the middle six (6) digits should be covered.
- You also need to cover the CVV or the last three (3) digits at back of your card for your security.
2. Front and back copies of your photo identification.
- Here's the list of IDs we accept:
- Driving License
- Passport
- National ID Card
- Electoral ID
- Residence Permit
- Age Card
- Citizencard/Yoti Citizencard (for UK only)
3. A copy of a statement for the card used or proof of registered address.
- Should show your full name, address and the issuing body's name or logo.
- For UK residents: Issued in the last three (3) months.
- For non-UK residents: Issued in the last six (6) months.
- If sending a card statement, please block out your bank card number if it appears.
IMPORTANT:
- Photo captured or scanned images are preferred.
- Make sure that the information on your documents is legible and the edges of your document are visible.
- Birth certificate, Pay slip and Mobile/Phone bills aren't accepted as valid documents.
- All details must be clearly visible.
- The first six (6) and last four (4) digits should be visible on the front of the card, while the middle six (6) digits should be covered.
- You also need to cover the CVV or the last three (3) digits at back of your card for your security.
- This identification can be sent by e-mail to documents@willhill.com as an attachment.
- For further information on William Hill's Account and Age Verification Measures, what documentation you need to provide and how to send it, just click here.
For Bank Transfer withdrawal requests, these documents are now being required:
- Proof of Bank Account - a bank statement that corresponds to your registered bank transfer details:
- Customer's Name
- Bank Letterhead
- Account number/IBAN
- Valid ID
- Driving License
- Passport
- National Identity Card
- Electoral ID
- Residence Permit
- Age Card
- Citizencard/Yoti Citizencard (for UK only)
- Proof of Bank Account validity:
- For UK Bank Transfers: Issued in the last three (3) months.
- For International Bank Transfers: Issued in the last six (6) months.