At William Hill, we care about your safety.
We want you to enjoy your experience, whilst playing in a safe environment.
Your William Hill account has several tools to help you stay in control of your play - and we encourage you to learn more about them.
Our Safer Gambling Tools provide a number of options to help you stay in control:
Deposit Limits
- Click here to set and update deposit limits.
- The maximum daily, weekly or monthly amount of money you can deposit into your account.
Product Blocking
- If you'd like to block your access to specific products (Gaming, Poker and Bingo), contact us via Live Chat.
Session Time Reminders
- Click here to set a time period for reminders to appear during gaming activity to help you track how long you've been playing.
Time Out
- Block access to your account if you want to stop gambling for a period of time.
- If you'd like to set a Time Out online (up to 42 days), click here.
Self-Exclusion
- If you feel you need a longer break, you can choose a full Self-Exclusion, starting from 6 months.
- Click here to begin the process.
Account Closure
- You also have an option to close your account indefinitely.
- If you'd like to do that, click here.
GambleAware
What is GambleAware?
- GambleAware provides information, advice and directs people to support to help keep people safe from gambling harms.
Here are their tools to help you maintain responsible gambling and keep you safe from any gambling harm:
1. Bank Blocks
- For a list of financial services organisations in the UK that currently offer gambling blocks on debit cards, click here.
2. National Gambling Helpline
- GamCare operates the National Gambling Helpline and offer confidential information, advice and support for anyone harmed by gambling in Great Britain.
- The Helpline is open 24 hours every day on Freephone 0808 8020 133 or via Live Chat.
- Advisers will listen to you, they won’t judge and your conversation is confidential.
3. Gamcare Forums and Chatrooms
- GamCare offers a moderated online forum and daily online group chatrooms to enable those affected by gambling harms to connect with others in similar situations, share their experience and support one another.
4. National Gambling Treatment Service
- The National Gambling Treatment Service is a network of organisations working together to provide confidential treatment and support for anyone experiencing gambling-related harms, free to access across England, Scotland and Wales.
- Click here for more information.
5. Gambling Therapy
- Gambling Therapy are a global online support service, offering advice in multiple languages for people who have been adversely affected by gambling.
6. Limiting Gambling Ads
- To limit your exposure in seeing gambling ads, GambleAware is working with social media platforms to help you minimize gambling risk through hiding or blocking any gambling related ads. For more information, click here.