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Safer Gambling: Overview

At William Hill, we care about your safety.

We want you to enjoy your experience, whilst playing in a safe environment.

Your William Hill account has several tools to help you stay in control of your play - and we encourage you to learn more about them.

Our Safer Gambling Tools provide a number of options to help you stay in control:

DEPOSIT LIMITS

  • Click here to set and update deposit limits.
  • The maximum daily, weekly or monthly amount of money you can deposit into your account.

PRODUCT BLOCKING

  • If you'd like to block your access to specific products (Gaming, Poker and Bingo), contact us via Live Chat.

SESSION TIME REMINDERS

  • Click here to set a time period for reminders to appear during gaming activity to help you track how long you've been playing.

TIME OUT

  • Block access to your account if you want to stop gambling for a period of time.
  • If you'd like to set a Time Out online (up to 42 days), click here.

SELF-EXCLUSION

  • If you feel you need a longer break, you can choose a full Self-Exclusion, starting from 6 months.
  • Click here to begin the process.

ACCOUNT CLOSURE

  • You also have an option to close your account indefinitely.
  • If you'd like to do that, click here.

 

GAMBLEAWARE

What is GambleAware?

  • GambleAware provides information, advice and directs people to support to help keep people safe from gambling harms.

Here are their tools to help you maintain responsible gambling and keep you safe from any gambling harm:

1. Bank Blocks

  • For a list of financial services organisations in the UK that currently offer gambling blocks on debit cards, click here.

2. National Gambling Helpline

  • GamCare operates the National Gambling Helpline and offer confidential information, advice and support for anyone harmed by gambling in Great Britain.
  • The Helpline is open 24 hours every day on Freephone 0808 8020 133 or via Live Chat.
  • Advisers will listen to you, they won’t judge and your conversation is confidential.

3. Gamcare Forums and Chatrooms

  • GamCare offers a moderated online forum and daily online group chatrooms to enable those affected by gambling harms to connect with others in similar situations, share their experience and support one another.

4. National Gambling Treatment Service

  • The National Gambling Treatment Service is a network of organisations working together to provide confidential treatment and support for anyone experiencing gambling-related harms, free to access across England, Scotland and Wales.
  • Click here for more information.

5. Gambling Therapy

  • Gambling Therapy are a global online support service, offering advice in multiple languages for people who have been adversely affected by gambling.

6. Limiting Gambling Ads

  • To limit your exposure in seeing gambling ads, GambleAware is working with social media platforms to help you minimize gambling risk through hiding or blocking any gambling related ads. For more information, click here.

 

PARENTAL CONTROLS

Over 18s Only

  • Players who are under 18 years of age are not allowed to hold accounts or gamble at William Hill.
  • William Hill reserves the right to ask for proof of age from any customer and to carry out checks to verify the information provided.
  • Customer accounts may be suspended and funds withheld until satisfactory proof of age is provided.
  • In order to avoid unlawful betting, we may undertake a search with a third party for the purpose of verifying that you are 18 or over.
  • William Hill would, however, ask that, to prevent potential misuse, you keep your account number, username and password confidential.
  • For more detailed information on William Hill's Account and Age Verification measures, please click here.

Parental Control Software

There are a number of third-party applications available that parents or guardians can use to monitor or restrict the use of their computer's access to the Internet. These include:

  • Net Nanny filtering software protects children from inappropriate web content.
  • There are also a number of companies who provide software* which once installed allows you to block your devices from accessing internet gambling sites, these include:

*William Hill provides links to other websites owned by third parties.

The content of such third-party sites is not within our control, and we cannot and will not take responsibility for the information or content thereon.

Links to such third-party sites are not to be taken as an endorsement by William Hill of the third-party site, or any products promoted, offered or sold on the third-party site.

In addition, William Hill will not be held responsible for the performance or quality of the third-party software recommended on this page.

 

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