We’re here to help - our Customer Service team is available 24/7 via our Messaging service.
Before reaching out, it’s worth checking our most popular FAQs — you might find what you’re looking for:
- What deposit and withdrawal options can I use?
- How do I check that my free bet has been credited to my account?
- I have forgotten my login details, what should I do?
- I want to withdraw my winnings, why have I been asked for documents?
- Why can't I Cash Out?
- How do I verify my account?
LIVE CHAT:
- You can contact us any time through Messaging.
- No matter what device, browser, or operating system you’re using - simply scroll to the footer at the bottom of the page and under the 'Help' column, click Message Us.
- A pop-up will appear and you’ll be connected to one of our Customer Service team who’ll be happy to help, any time of day.
FOR BETTING SHOPS:
IN-SHOP
- Speak to a shop colleague in any branch and they'll be able to help you with any queries. For additional support, you may also call our dedicated Retail Contact Centre.
- To find the nearest William Hill betting shop from you, just click our Shop Locator.
- Send us via e-mail at customerhelp@williamhill.co.uk
- We'll aim to respond to your query within 48 hours.
PHONE
- We're available from Mondays to Sundays - 8 AM to 10 PM.
- Dial 0117 463 6054.
POST
- Send us a letter via our postal address:
- Retail Contact, Evoke Plc
- Bruntwood SciTech
- 100 Wellington St, Leeds
- LS1 4LT