Unable to access My Account

There are a few reasons why you might not be able to access your William Hill account.

Don't worry, most access issues can be resolved quickly, and we'll help you get back into your account immediately.

Here's a list of the most common reasons and what to do next.

ERROR MESSAGE	WHAT DOES THIS MEAN?	WHAT TO DO?
Sorry, you've entered the wrong username/password.	Your username and/or password doesn't match the details registered on your account.	Check your login details and try again. If you've forgotten your password, reset it here.
To log in to your account, you'll need to reset your password. Click here to get started.	Your account has been temporarily locked after multiple unsuccessful login attempts.	Reset your password here and follow the instructions in the email to unlock your account.
Account closed.	Your account was previously closed by you.	To reactivate your account, enter your username or email address here and select 'Send password reset link'. Then follow the instructions in the email.
Welcome back! You've not logged in for a while.	We haven't seen you for a while, so you'll need to reset your password before you can log in again.	Enter your username or email address here and select 'Send password reset link'. Then follow the instructions in the email.

ERROR MESSAGE	WHAT DOES THIS MEAN?	WHAT TO DO?
Sorry, you're in a time out so you can't login to your account. Your time out will end on (date) at (time). You'll be able to log into your account again after that.	Your account has been set to Time Out. Learn more about Time Out here.	You'll be able to log in again once your Time Out ends.
We have been unable to verify your account. Please upload copies of your ID (Passport/ ID/ Driving license) and proof of address, plus WH username here.	We've been unable to verify your account, so we need a few documents before you can access it.	Click on the chat icon here to upload your Proof of Identity (Passport, National ID or Driving Licence), Proof of Address, and your William Hill username.
Account requires additional security checks	Occasionally, we need to carry out extra security checks to help keep your account safe.	If we've contacted you, please follow the instructions in our email. If you haven't received an email, contact Customer Service through Messaging for help.
Account is under review	Your account is currently being reviewed as part of our regulatory and security checks.	If we've contacted you, please follow the instructions in our email. If you haven't received an email, contact Customer Service through Messaging for an update.

ERROR MESSAGE

WHAT DOES THIS MEAN?

WHAT TO DO?

A browser or device issue is preventing you from signing in.

Your browser, device settings or stored data may be preventing you from signing in.

Try these troubleshooting steps:

ERROR MESSAGE

WHAT DOES THIS MEAN?

WHAT TO DO?

We are sorry

It looks like you do not have permission to view this page.

Error 403.

This can happen for security reasons or because unusual activity detected on your Internet connection.

(Blocked/restricted IP address)

Turn off any VPNs, proxy services or location-masking tools and try logging in again.

You can also check here whether you're connecting from a restricted location.

It looks like you're currently outside the UK, so you won't be able to log in from here.

Access is restricted if you're trying to log in from a country or region where William Hill services aren't available.

(Travelling outside the UK)

If you're within the UK: Turn off any VPNs, proxy services or location-masking tools and try again.

If you're outside the UK: You'll be able to access your account once you're back in a permitted location.

You can also check here whether your current location is restricted.

If you're still unable to access your account, contact our Customer Service team through Messaging.
We'll review your account and help you get back in as quickly as possible.

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