We’re here to help - our Customer Service team is available 24/7 via our Messaging service.
Before reaching out, it’s worth checking our most popular FAQs — you might find what you’re looking for:
- What deposit and withdrawal options can I use?
- How do I check that my free bet has been credited to my account?
- Unable to access My Account
- I want to withdraw my winnings, why have I been asked for documents?
- Why can't I Cash Out?
- How do I verify my account?
LIVE CHAT
You can contact us at any time through our Messaging service.
To start a chat:
- Click here to visit the William Hill website.
- Scroll to the bottom of the page.
- Under the Help section, select Message Us.
- Follow the prompts, and we'll help direct you to the right support.
Our team is available 24/7 and will be happy to help.
‘Message Us’ not working in the app?
We’ve upgraded our messaging service, and chat is no longer available in older versions of the William Hill app. Please update to the latest version to continue messaging us through the app.
If you can’t update, or you’re still having trouble, you can contact us through your web browser:
- Open Safari, Chrome or another web browser.
- Type www.williamhill.com into the address bar and visit our website.
- Scroll to the bottom of the page and select Message Us under Help.
Make sure you follow these steps in your web browser rather than inside the William Hill app.
Does the website keep opening the app?
Try opening a Private Browsing tab in Safari or an Incognito tab in Chrome, then type www.williamhill.com directly into the address bar. If you’re prompted to open the app, choose to stay in your browser.
Once on the website, scroll to the bottom of the page and select Message Us under Help.
Our Customer Service team is available 24/7.