RESTRICTED/LIMITED ACCESS
- You can open an account if you live in one of the countries listed below.
- However, access to some products or services may be restricted depending on your location.
- If you travel abroad, legal restrictions may prevent you from accessing your account.
Austria
- Customers in Austria can no longer access our Bingo and Poker products.
- Other products like Live Casino, Vegas, Games and Sports remain available.
Armenia
- Customers in Armenia can no longer access our Sports betting site.
- Other products like Live Casino, Vegas, Bingo, Poker and Games remain available.
Germany
Our Gaming products and Sports betting services are no longer available to customers in Germany.
Italy
- To comply with Italian regulations, residents of Italy can register with us on our Italian site: williamhill.it
Hungary
- Customers in Hungary can no longer access our Sports betting site.
- Other products like Live Casino, Vegas, Bingo, Poker and Games remain available.
Latvia
- Customers in Latvia can no longer access any of our William Hill sites.
- However, we recommend our partner, 11.lv.
Lithuania
- Customers in Lithuania can no longer access our Playtech games.
- However, the rest of our Gaming and Sports products remain available.
Macau
- Customers in Macau can no longer access our Casino and Poker sites.
- Other products like Live Casino, Vegas, Games and Sports remain available.
New Zealand
Since 13 August 2025, customers living in New Zealand haven't been able to access our Sports betting site.
Other products like Live Casino, Vegas, Bingo, Poker and Games remain available.
Slovenia
- Customers in Slovenia can no longer access our Poker site.
- Other products like Live Casino, Casino, Vegas, Games and Sports remain available.
Spain
- To comply with Spanish regulations, residents of Spain can register with us on our Spanish site: williamhill.es
Ukraine
- Since 29 April 2022, we've temporarily suspended our operations in Ukraine.
DENIED/NO ACCESS
- We can't accept accounts from customers who live in the following countries or territories.
NOTES:
- We cannot confirm the legalities of Internet betting in every country around the world.
- If you're concerned about the legality of playing on our site, please contact your local legal representatives to answer any related questions.
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COUNTRY/MARKET CLOSURE FAQs
When and why do you close markets?
- The Company keeps the right to close the market of any particular country due to regulatory restrictions and/or licensing laws in that jurisdiction.
- These closures may also take place as a result of a business decision.
- We shall inform affected players should this take place.
- Details on deposits, game-play and withdrawals shall also be provided in our communications.
What will happen to a player account if you have to close a market due to regulatory restrictions or licensing updates in a particular country?
- If we're required to close the market of a particular jurisdiction due to regulatory restrictions or licensing developments or following a decision made by the Company, we'll inform affected players.
- On the date of closure, players will no longer be able to deposit, place bets or play games.
- Unless we're restricted from doing so, we'll then allow players to log in to their account for a certain period to withdraw any remaining balance.
- Players who are unable to withdraw their balance within the indicated time frame will have to contact Customer Support for a withdrawal request.
- Funds will be credited to the player’s bank account.
What will happen to my balance?
- We'll always inform you of dates and timelines for withdrawals should we have to stop operating in your country.
What will happen with pending bets?
- Pending bets are bets that still cannot be settled as they're placed on events that will happen after a market closure date.
- As a general rule, we'll try to honor pending bets - unless we're restricted from doing so due to regulatory restrictions in the particular country.
- Should we be allowed to honor pending bets, these will be settled as agreed once the result is known.
- If your pending bet wins, please contact our Customer Services Team to arrange a withdrawal of the winnings to your bank account.
What will happen to my bonuses if you decide to close the market?
- All unused bonuses will be lost.