Residents of the following countries can open an account with us. However, your access to certain products or services may be restricted.
For legal reasons when travelling abroad, you may not be able to access your account.
Austria
- Residents of Austria can no longer access our Bingo and Poker sites. However, other products like Live Casino, Vegas, Games and Sports remain available.
Armenia
- Residents of Armenia can no longer access our Sports betting site. However, other products like Live Casino, Vegas, Bingo, Poker and Games remain available.
Germany
- Our Gaming products and Sports betting offers are no longer available to customers in Germany.
Italy
- To comply with Italian regulations, residents of Italy can register with us at our Italian website, williamhill.it.
Hungary
- Residents of Hungary can no longer access our Sports betting site. However, other products like Live Casino, Vegas, Bingo, Poker and Games remain available.
Latvia
- Residents of Latvia can no longer access any of our William Hill sites. However, we recommend our partner, 11.lv.
Lithuania
- Residents of Lithuania can no longer access our Playtech games. However, the rest of our Gaming and Sports products remain available.
Macau
- Residents of Macau can no longer access our Casino and Poker sites. However, other products like Live Casino, Vegas, Games and Sports remain available.
Slovenia
- Residents of Slovenia can no longer access our Poker site. However, other products like Live Casino, Casino, Vegas, Games and Sports remain available.
Spain
- To comply with Spanish regulations, residents of Spain can register with us at our Spanish website, williamhill.es.
Ukraine
- Since 29 April 2022, we've temporarily suspended our operations in Ukraine.
We're unable to accept accounts or offer any products/services to clients resident in these countries/territories:
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NOTE: We cannot confirm the legalities of Internet betting in every country around the world. If you're concerned about the legality of playing on our site, please contact your local legal representatives to answer any related questions.
Country/Market Closure - FAQs:
Q: When and why do you close markets?
- The Company keeps the right to close the market of any particular country due to regulatory restrictions and/or licensing laws in that jurisdiction.
- These closures may also take place as a result of a business decision.
- We shall inform affected players should this take place.
- Details on deposits, game-play and withdrawals shall also be provided in our communications.
Q: What will happen to a player account if you have to close a market due to regulatory restrictions or licensing updates in a particular country?
- If we're required to close the market of a particular jurisdiction due to regulatory restrictions or licensing developments or following a decision made by the Company, we'll inform affected players.
- On the date of closure, players will no longer be able to deposit, place bets or play games.
- Unless we're restricted from doing so, we'll then allow players to log in to their account for a certain period to withdraw any remaining balance.
- Players who are unable to withdraw their balance within the indicated time frame will have to contact Customer Support for a withdrawal request.
- Funds will be credited to the player’s bank account.
Q: What will happen to my balance?
- Your funds are always safe with us.
- We'll always inform you of dates and timelines for withdrawals should we have to stop operating in your country.
Q: What will happen with pending bets?
- Pending bets are bets that still cannot be settled as they're placed on events that will happen after a market closure date.
- As a general rule, we'll try to honor pending bets - unless we're restricted from doing so due to regulatory restrictions in the particular country.
- Should we be allowed to honor pending bets, these will be settled as agreed once the result is known.
- If your pending bet wins, please contact our Customer Services Team to arrange a withdrawal of the winnings to your bank account.
What will happen to my bonuses if you decide to close the market?
- All unused bonuses will be lost.