Aintree Festival Ticket Competition - Terms and Conditions

Enter for the chance to win 1 of 25x pairs of Aintree Festival tickets (prizes available: x10 pairs of tickets for Thursday 09/04/26, x10 pairs of tickets for Friday 10/04/26, and x5 pairs of tickets for Saturday 11/04/26) (the “Prize”).

KQC

• 18+.
• UK residents only.
• Available in selected Liverpool shops.
• To enter, scan the QR code via William Hill Chatbot between 18/03/26 - 27/03/26 (one entry per person).
• Winners are randomly drawn and receive one pair of tickets for a single festival day (9th, 10th, or 11th April), assigned in draw order.
• Winners will be contacted by phone to verify identity and eligibility.
• Failure to respond within 48 hours or pass verification forfeits the prize.
• T&Cs apply.

SIGNIFICANT CONDITIONS

1. To enter, scan the QR code from the promotional material available in participating William Hill shops in Liverpool (which can be identified by the promotional window material for this Prize Draw) and enter your name, mobile phone number and email address via the William Hill Chatbot from shop opening on 18/03/26 until shop closing on 27/03/26 (the “Prize Draw Period”) for valid entry and the chance to win the Prize (the “Prize Draw”).
2. You can only enter the Prize Draw once.
3. The Prize Draw is only available in selected shops in Liverpool.
4. You can only win one pair of tickets for one day of the Festival only.
5. Entrants will be drawn at random from valid entries to the Prize Draw as soon as reasonably practicable after the Prize Draw Period has ended.
6. Tickets will be allocated according to the order entries are randomly drawn (so that the first ten entries drawn will be for Thursday 9 April, the second ten entries drawn will be for Friday 10 April and the final five entries drawn will be for Saturday 11 April).
7. Entrants cannot choose which day they would prefer and should be available for any of the three days.
8. If you are selected from the Prize Draw, our Customer Contact Centre Team will contact you on or as soon as possible after the day of the Prize Draw via the telephone number provided asking you to confirm/provide your name, email address, mobile telephone number and proof of age and identity to claim the Prize.
9. Entrants must meet all eligibility criteria and satisfy all requested checks to receive the Prize if they are successful in the Prize Draw.
10. If you are contacted but do not respond to our Customer Contact Centre Team within 48 hours, or if you do not comply with the verification checks or are not otherwise able or available to claim the Prize, including if you are unable to attend on the Aintree Festival day allocated, we will draw another valid entrant and repeat the process, and your opportunity to win the Prize will be forfeited.
11. If you are confirmed as an eligible winner of the Prize Draw, we will send a copy of your e-tickets to the email address provided at the time of entry, no later 24 hours before the relevant festival day.
12. Entrants are responsible for ensuring the email address provided is correct and accessible. We are not responsible where e-tickets cannot be delivered due to an incorrect email address provided by the entrant.
13. If you are a winner of the Prize Draw, your personal data will be stored within the Chatbot program.
14. It is free to enter the Prize Draw.
15. 18+. UK residents only. T&Cs apply.

HOW TO TAKE PART

1. Look out for the QR code in the promotional material in participating shops.
2. Scan the QR code and enter your details via the William Hill Chatbot during the Prize Draw Period. 
3. If you are contacted via your mobile telephone number as a winner, respond within 48 hours to confirm your details, identity and age to claim your Prize.
4. If you are confirmed as an eligible winner of the Prize Draw, we will send a copy of your e-tickets to the email address provided at the time of entry.

ADDITIONAL INFORMATION

• In accordance with our general terms and conditions and our cookies and privacy policies (which can be found on our website at https://www.williamhill.com/), when you participate in this offer, we will need to collect and store certain information about you.
• If you do not agree to this use of your information, or our terms and conditions, please contact our team via email to dataprotection@williamhill.com.

General Terms and Conditions

1. This promotion is only open to individuals aged 18 years and over and resident in the UK.

2. By entering this promotion, you agree to these terms and conditions.

3. All customer offers, promotions and prizes are strictly limited to one per person, family, household address, email address and IP address. William Hill reserves the right to withdraw the availability of promotions to any customer or group of customers at any time.

4. Promotional offers are intended to enhance a customer's enjoyment of our services and any attempts to manipulate or abuse 11. promotion, or abuse of the spirit of a promotion, will not be tolerated and may lead to forfeiture, blocking or cancellation of any prizes under this promotion, as well as an immediate exclusion from this and future promotions and/or closing of the account (as applicable). William Hill in its reasonable discretion will decide what amounts to manipulation or abuse of a promotion.

5. Prizes cannot be sold or exchanged for cash (or any other prizes) and cannot be transferred to anyone else.

6. If any prize becomes unavailable for whatever reason, William Hill reserves the right to substitute the prize for an alternative prize of equal or greater value. There is no cash alternative available.

7. William Hill will not be liable for any changes made to any such prizes (including, without limitation, any changes to dates, times, locations or the nature of any such prizes due to interruption, postponement, delay, cancellation or otherwise); and

• The winner of any such prize must comply fully with any additional terms and conditions issued in connection with such prize (including, without limitation, any ticket terms and conditions, general terms of admission, dress codes or alcohol consumption restrictions). William Hill reserves the right to withhold delivery of, and/or cancel, any such prize if it reasonably suspects that the winner has not complied, or will not comply, with any such additional terms and conditions.
• Unless expressly stated otherwise in these terms and conditions, William Hill is not responsible, and will not be liable, for any travel or other costs or expenses in connection with any prizes.

8. In the event of any breach of these terms and conditions, or a customer becoming ineligible to participate in any promotion (at William Hill's reasonable discretion), William Hill reserves the right to withhold delivery of, and/or cancel, any prizes under any such promotion and William Hill will not incur any liability whatsoever.

9. William Hill reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, this promotion without notice.

10. William Hill’s decision on a dispute in relation to this promotion will be final. No correspondence will be entered into.

11. William Hill accepts no responsibility for data, delivery or any other errors or delays in connection with this promotion.

12. The promotion is governed by the laws of England and Wales and the parties submit to the exclusive jurisdiction of the English courts.

13. The promoter of this promotion is William Hill Organization Limited (trading as ‘William Hill’), a company incorporated in England and Wales, with company number 00278208 and whose registered office is at 1 Bedford Avenue, London, WC1B 3AU.

14. For full details of our general terms and conditions and our cookies and privacy policies, please visit our website (https://www.williamhill.com/).