Sometimes, we need to carry out a few extra checks before you can continue using certain account features.
This is a normal security step and helps us keep your account safe.
NOTE: This page is for specific customers only - don't share this link/page to others.
WHAT DO YOU NEED TO DO?
- Start a quick chat with our team, and we’ll guide you through the next steps.
WHY DO WE CARRY OUT THESE CHECKS?
We may need to:
- Confirm your personal details
- Review account activity
- Verify a payment method
- Meet legal or regulatory requirements
These checks help protect both you and us.
HOW LONG DOES IT TAKE?
- Most checks are completed straight away in chat, so you can get everything resolved in one conversation.
- If we need anything further from you, we’ll explain it clearly and review it as quickly as possible, keeping you updated at every step.