Having trouble with your deposits? Here's what you can do:
- For those who weren't directed to the deposit confirmation screen or accidentally clicked "Deposit" before completing their actual deposit, kindly try the following:
- Check your online bank/credit card/e-wallet statement to see if money has left your account.
- Check that you've typed valid characters (numbers 0 to 9 and decimal).
- Entering any other character (for example, €) will prevent us from taking charge of your payment.
- Check that your deposit does not exceed the daily deposit limit. For more information on this feature, including how to change your limits, click here.
- For those who wish to retry their transaction, you can:
- Clear cache
- Check if you had a pop-up blocker activated while making the transaction, this may have prevented you from seeing the window showing the completed transaction. Click here for more information.
What should I do if I entered incorrect card details or deposit amount?
- Try a lower deposit amount and double check that the card details have been entered exactly as shown on your card including your CVV, Card Security Code.
Why didn't I get my one-time passcode from my bank?
- Contact your issuing bank and confirm they have your correct mobile number on record.
What should I do if I entered an incorrect passcode during multi-factor authentication?
- If you were prompted to provide multi-factor authentication, make sure you have entered the correct information.
What is 'Gambling Freeze'?
- Some card issuers provide 'gambling freeze' which prevent transactions to gaming companies.
- These features are switched on and off within your personal banking app.
- 'Freezing' is immediate while 'Defrosting' takes 24 to 48 hours to effect.
- If you have enabled this feature, you will be unable to deposit during the 'frozen' or 'defrosting' period.
How will I know if I exceeded my Deposit Limit?
- For more information on how we apply deposit limits click here.
Why can't I deposit outside UK?
- If you have sufficient funds check with your card issuer if there any restrictions on your card.
- If there are restrictions placed by your card issuer please use another deposit method available to you.
How do I update my deposit details using my new card?
- If your card number is the same but the expiry/validity date has changed, simply update the dates on the deposit page.
- Please also check the CVV.
- If your card number has changed, you will need to update your card information by clicking "Change Payment Type" in the "My Account" section.
- If you are unable to change your card information online, for example if you have a balance or open bets, contact our team.
How will I know if my card allows payments to bookmakers?
- Your bank will be able to inform you if you can use your card for internet transactions.
- If your card issuer does not allow these transactions, you can try another card or read about other deposit methods.
Why have I received an error even if my card allows payments to bookmakers?
- Please contact us and we'll help you with your deposit.
- If we are unable to process an online deposit, we can complete it manually.
Why can’t I deposit using my e-wallet?
- Check your e-wallet and ensure you’ve allowed your funds to be used for a gambling company.