- I.B.A.S. (the Independent Betting Adjudication Service) is a completely independent adjudication service which will consider any case regarding specific betting or gaming transactions.
- We have agreed with IBAS to fully support any investigations they may choose to undertake regarding any betting activity and adhere to any rulings which they may subsequently make.
- Full information regarding their services can be found at www.ibas-uk.com
- For customers registered to an address in Great Britain, William Hill is a business which is regulated and licensed in Great Britain by the British Gambling Commission.
Who are IBAS?
- The Independent Betting Adjudication Service are an authoritative, totally independent third party, offering adjudication for customers who have an unresolved betting dispute with their bookmaker.
- William Hill is a registered I.B.A.S. bookmaker.
- The I.B.A.S website and full contact details can be found at http://www.ibas-uk.com
The IBAS Commitment
- To guarantee impartiality and fairness to both parties.
- To look at each case independently
- To adjudicate each case on its merits, taking into account bookmakers' rules
- To manage a comprehensive, up-to-date register of bookmakers who as members, have declared an intention to abide by I.B.A.S. rulings on betting disputes.
- To maintain a panel of experts (unconnected with the bookmaking industry) possessing the necessary experience and understanding to provide authoritative arbitration.
- To give the appropriate amount of care and attention to all disputes.
- To ensure confidentiality regarding all communications at all times during the arbitration process.
How does IBAS work?
- Disputes are referred to the service via a standard I.B.A.S. arbitration form on which full details of the dispute should be provided.
- I.B.A.S. does not under any circumstances rule on disputes in person or over the telephone.
What is the procedure for ruling on a disputed bet?
Only when the Service Manager is completely satisfied that all other methods of resolving a dispute have been exhausted, will our panel of experts be instructed to offer their adjudication.
- Customer calls the I.B.A.S. number to request an arbitration form: +44 (0) 207 347 5883
- Customer carefully completes the form with all relevant information/ evidence.
- On receipt of the form, the Service Manager will if he considers it appropriate, refer the dispute to the I.B.A.S. panel for adjudication.
- On completion of the panel's adjudication, both parties will be informed in writing of the decision.
Is an IBAS ruling enforceable?
- All bookmakers operating within I.B.A.S. are registered with the service and have declared an intention to abide by an I.B.A.S. ruling.
- Any bookmaker registered who fails to fulfill that commitment will be removed from the register.
IBAS Aims & Objectives
- To strive for a better understanding between bookmakers and their customers.
- To campaign for consistency, clarity and fairness in the rules by all the bookmakers.
- To advise both bookmakers and customers of common types of invalid or unacceptable bets in an attempt to reduce the number of disputes.
- To encourage registered bookmakers to display the I.B.A.S. symbol on their premises, or website, demonstrating their commitment to the customer.
- To seek continual improvement to I.B.A.S. for the benefit of both customers and bookmakers.