If you’re not satisfied with the outcome, you can escalate your complaint to int_second_opinion@willhill.com. We will provide an acknowledgement to your complaint within 24 hours and will endeavour to resolve your complaint within 10 days. For customers residing in the Republic of Ireland, we will endeavour to resolve complaints within 14 days.
If we have not provided a final response to your complaint within 10 days, or if you are dissatisfied with the outcome, you may refer your complaint to eCOGRA for independent adjudication at no cost. For more information about this service, please click here. Please note that this service is not available to customers residing in the Republic of Ireland.