At William Hill, we understand your right to request a copy of the data we're holding for you.
Here's the most common information that you'll need to know on how to get these from us.
WHAT'S A DATA SUBJECT ACCESS REQUEST (DSAR)?
- Data Subject Access Request, commonly known as DSAR, is when a person requests an organisation to provide them with data they hold about themselves.
- People can only receive information about themselves and not about other people.
- You can also obtain information about how your data has been used.
- We provide this in our Online Privacy Notice, which you can find here.
HOW CAN I SUBMIT A DSAR?
To submit a DSAR to William Hill, you'll need to contact us via Live Chat and tell us what information you're seeking to obtain.
Please be specific with what data you want to get.
Examples are:
- Transaction history
- Correspondence with Customer Services
- Betting slip
To contact our Live Chat service where you can submit a DSAR, just click here.
HOW WILL YOU VERIFY ME AS THE RIGHT PERSON ASKING FOR DSAR?
At William Hill, we need to ensure that we're disclosing the right information to the right person.
The best way for you to verify your identity is to be logged into your account when you submit your request.
If you're not logged in, you'll need to provide us with:
-
A copy of your valid photo ID document. We accept either:
- Driver's License
- Passport
We'll also need these information, as registered on your William Hill account:
- Full name
- Date of Birth (DOB)
- Any of these:
- Billing address
- E-mail address
- Telephone number
- Answer to your security question/s
NOTE: When you submit an ID document, please make sure that the document is:
- Displayed in full
- Image is clear
- Text is legible
WHEN WILL I GET MY DATA?
- Regulations provide us with one (1) month to respond to your request. However we'll likely get this to you sooner.
- In some cases, where requests are complex or you've submitted multiple requests, we're permitted to respond within three (3) months.
- We'll inform you within one (1) month if we need to extend the response time by a further two (2) months.
- The time period begins when you've passed our identity checks.
HOW WILL YOU GIVE ME MY DATA?
- We'll provide you with a link via email to a file sharing platform where you can download your data.