If you remain dissatisfied with the response provided by our customer service team and would like your complaint escalated for further investigation, you should contact our Second Opinion team at int_second_opinion@willhill.com.
We'll provide an acknowledgement to your complaint within 24 hours and will endeavour to resolve your complaint as soon as possible.
If we haven't provided you with a final response within 10 days or if you're not satisfied with the outcome of the complaint, you do have the option of seeking external adjudication free of charge via eCogra. For further information regarding this service, please click here.