To raise a complaint, please follow these steps:
STEP 1: CONTACT CUSTOMER SERVICE
- Our team will assist with your query and work to provide a full resolution.
- If you wish to contact Customer services, please click here.
STEP 2: REQUEST A SECOND OPINION
- If you’re not satisfied with the outcome, you can escalate your complaint to int_second_opinion@willhill.com.
- We'll provide an acknowledgement to your complaint within 24 hours and will endeavour to resolve your complaint within 10 days.
- For customers residing in the Republic of Ireland: we'll endeavour to resolve complaints within 14 days.
- For further information, click here.
STEP 3: ESCALATE FURTHER
- If we haven't provided a final response to your complaint within 10 days, or if you're dissatisfied with the outcome, you may refer your complaint to eCOGRA for independent adjudication at no cost.
- For more information about this service, please click here.
- NOTE: This service is not available to customers residing in the Republic of Ireland.