WHY CAN’T I LOG IN FROM MY CURRENT LOCATION?
- To keep things running smoothly, access to your account depends on where you’re physically located when you log in.
- If you’re seeing a message about your location, it usually means you’re trying to access your account from somewhere it’s not currently available.
WHEN CAN I ACCESS MY ACCOUNT?
- UK customers can log in and play while they’re in the UK.
- Customers registered outside the UK can log in and play from supported countries outside the UK - click here for more information.
- If you’re travelling, you’ll be able to access your account again as normal when you’re back in a location where access is available.
I THINK THIS IS SHOWING BY MISTAKE
- If you believe you’re in the right location but still can’t log in, it may be due to how your location is being detected.
Try the following:
- Turn off any VPNs or location-masking tools
- Check your device location settings are enabled
- Try switching between Wi-Fi and mobile data
- Restart the app or browser and try again
HOW CAN I WITHDRAW FUNDS?
- You can use a variety of withdrawal options, which you can check here.
- As a security measure, the system will always require you to withdraw back to the payment method you deposited from.
STILL HAVING TROUBLE?
- If you’re back in a supported location and still can’t log in, our Customer Service Team is here to help.