What's a Time Out and How to Set One?

A Time Out lets you take a break from betting with us.

To find out how this Safer Gambling feature, please read on.

What do I need to know?

• Gaming can be harmful if it is not controlled, and a Time Out lets you take a break from betting with us.
• You can use the Time Out tool to set a Time Out of up to 42 days if you're a UK customer or 6 weeks if you're a non-UK customer.
• Taking a Time Out means you won't have access to your account for a selected period, during which you'll also be unable to deposit, withdraw or play.
• Open bets will remain active and balances remain on your account.
• You may wish to withdraw funds from your account before starting your Time Out.
• If you wish to withdraw funds during your Time Out, you'll need to contact our Customer Service Team via Live Chat.
• Within 48 hours of starting your Time Out, we'll remove you from our marketing distribution lists for the duration of your Time Out.
• We strongly recommend that if you request a Time Out, you also uninstall any mobile gambling apps, and request a parallel Time Out from any gambling accounts you have with other betting companies.
• When your Time Out ends, your account will automatically re-open and you'll be able to login.

How long can I take a Time Out?

The table below shows your options, depending if you're a UK or non-UK customer:

NOTE: If you wish to request a Time Out for a longer period, you can set a Self Exclusion.

How do I request a Time Out on our site for UK customers?

1. Login to your account, click on the balance icon at the top of the screen and in the dropdown menu, click on ‘Safer Gambling’ button.

2. Click on 'Time Out'.

3. Choose your Time Out duration from the available options.

4. Click on 'Confirm Time Out'.

5. Once confirmed, you'll see a confirmation on screen.

How do I request a Time Out on our site for non-UK customers?

1. Login to your account, click on the balance icon at the top of the screen and in the dropdown menu, click on ‘Safer Gambling’ button.

2. Click on 'Time Out'.

3. Choose your Time Out duration from the available options, then click 'Set Time Out'.

4. Click on 'Confirm Time Out'.

5. Once confirmed, you'll see a confirmation on screen.