NOTE: This page contains information specifically for customers from Ireland.
Date updated: 1 July 2026
Version number: 1.0
*IMPORTANT INFORMATION*
PLEASE READ THIS INFORMATION BEFORE YOU MOVE ON TO THE REMAINDER OF THESE GENERAL TERMS & CONDITIONS
- We are William Hill Ireland Limited, a company registered in Gibraltar with its registered office at 601/701 Europort, Europort Road, Gibraltar, GX11 1AA (“William Hill”, “we”, “our” or “us”).
- William Hill Ireland Limited holds a licence issued by the Gambling Regulatory Authority of Ireland for the provision of its Sportsbook services. Its Casino and Poker services are operated under licences issued by the Gibraltar Licensing Authority and regulated by the Gibraltar Gambling Commissioner pursuant to Remote Gaming Licence Numbers 112 and 113, as applicable.
ABOUT THESE TERMS
- The provisions below regulate your use of our sportsbook, gaming and gambling products and services (the “Services”), together with our Safer Gambling Policies, Privacy Policy, Cookies Policy, Bonus Terms, Sports Rules, Games Rules, Withdrawal Terms and Wagering Requirements (together with this document, the “Terms”), and any other policies or terms that may apply from time to time.
- These Terms apply to you if you are a resident in the Republic of Ireland and are using the website www.williamhill.com.
- By accessing or using our Services, you confirm that you accept and agree to be bound by these Terms. If you do not agree, you must not use our Services.
- We may update these Terms from time to time. The most up-to-date version will always be available on our website. Where changes are made, we will notify you and provide you with the updated Terms and Conditions, and you will be required to accept them before you are permitted to continue using our Services, including making deposits or placing bets. If you do not accept the updated Terms, you will not be permitted to continue using our Services; however, you may withdraw your funds and close your Account at any time by contacting Customer Support.
- These Terms constitute the entire agreement between you and us and supersede any previous agreements or understandings.
- William Hill is committed to supporting Safer Gambling initiatives. If you require information or support, please contact Customer Support or visit our Safer Gambling pages.
1. OPENING AND CONTROLLING ACCESS TO YOUR ACCOUNT AND VERIFICATION CHECKS
1.1 By opening an account with William Hill (“Account”) you confirm that:
1.1.1 you are older than the minimum age at which gambling or gaming activities are legal under any laws that apply to you and you are 18 years of age or older in any event.
1.1.2 you have not been excluded or self-excluded yourself from gambling.
1.1.3 you understand that by using our services you may win and lose money.
1.1.4 you are responsible (to the extent required under any applicable local laws / rules of any tax authority), to report any winnings or losses arising from your use of our services.
1.1.5 the information you provide when opening your Account, and subsequently, is, and will at all times be, correct and accurate.
1.1.6 you are opening your Account solely for your personal use (and are not acting as an agent on behalf of someone else).
1.1.7 you have not asked us to close any of your previous accounts and/or we have not previously closed any accounts held by you.
1.1.8 you are solely responsible for ensuring that your use of our Services complies with all applicable laws and regulations, including before opening an Account, placing any bets, stakes or wagers, or otherwise using our Services.
1.2 You are responsible at all times for any activity on your Account. You must ensure that other people (and in particular children or other vulnerable people) are not able to access your Account. You must ensure your password is sufficiently secure and is not available to, or easily guessed by, anyone else.
1.3 Prior to opening your Account, we are required to verify your identity and certain personal details in accordance with applicable Irish law and regulatory requirements. You must provide all information and documentation requested to enable us to complete these verification checks. Failure to do so will result in us being unable to open your Account.
1.4 We may carry out additional checks to reverify your identity, and, in certain circumstances, the source of any funds deposited into your Account (“Verification Checks”). You authorise us to conduct such Verification Checks as we deem necessary and agree to provide any information or documentation we request in support of the details you have provided.
- This information or documentation may include but is not limited to, a government-issued document showing your name, date of birth and photograph (such as a passport or ID card), proof of address (such as a recent utility bill, insurance policy or other official documentation), and, where required, a photograph of you holding your identification documents. We may also request bank statements or other documentation relating to your source of funds.
- In some cases, we may require certified or notarised copies of your documents (further information on these requirements is available here).
1.5 Verification Checks may be carried out on a risk-sensitive basis, including, but not limited to, where:
1.5.1 your account activity or transaction patterns change.
1.5.2 certain financial thresholds are reached (for example, cumulative deposits over a defined period);
1.5.3 we are required to do so under applicable law or regulatory guidance; or
1.5.4 we consider it necessary to protect you or us from fraud, financial crime, or gambling-related harm.
1.6 If you do not provide the requested information or documentation within a reasonable timeframe, or if we are unable to complete the required verification checks to our satisfaction, we may restrict, suspend, or close your account and/or withhold transactions as permitted by applicable law.
1.7 We may use third-party service providers to assist in carrying out verification and monitoring checks, including electronic verification, identity authentication, and screening against relevant databases.
1.8 For clarity, we may restrict, suspend or terminate your access to your Account and use of our services at any time and at our reasonable discretion, including pending completion of any Verification Checks and/or in accordance with any applicable legal requirements. We may review and/or monitor the activity on your Account from time to time and may also share details about you and/or your Account with any regulatory or law enforcement agency in accordance with our legal requirements and obligations.
2. USE OF YOUR ACCOUNT – DEPOSITING MONEY, INACTIVITY AND INSOLVENCY PROTECTIONS
2.1 To use the services, you must deposit monies into your Account. You can then use this money to place bets or play games. Deposits will be credited to your Account after we have processed and cleared them.
2.2 The name on the account or payment card from which you deposit monies into your Account must correspond with the details and name on your Account. You can only deposit money into your Account from a personal, and not a corporate or business, card or account. You are not able to deposit cash into your Account. You are not allowed to sell or transfer your Account to anybody else, or to transfer or receive funds from one account to another.
2.3 No-one else is allowed to deposit money into your Account. You may not deposit money given to you by someone else to circumvent any restrictions or suspension on that person’s account. If we suspect that you have been depositing money into your Account from, or on behalf of, someone else, we may require further evidence from you before any bets are accepted or withdrawals permitted. We will withhold payment of any winnings to you if we suspect such payment is for the benefit of someone else (i.e. your deposit would be returned to you).
2.4 It is unlawful to deposit money from ill-gotten means.
2.5 You must not use your Account as a bank account.
2.6 If you have not used your Account to place any bets and participate in gambling activity for a continuous period of thirteen (13) months, your Account will be considered inactive and shall be closed. This does not apply while you are registered on the National Gambling Exclusion Register.
- Where your Account is closed due to inactivity, we will make reasonable efforts to return any remaining balance to you. If we are unable to do so after reasonable attempts, the balance will be transferred to the relevant authority.
2.6.1 If your balance has been transferred, please contact us and we will direct you to the relevant authority to recover your funds.
2.6.2 Any funds deposited into your Account are held separately from our own operational funds in a Segregated Customer Account. These accounts are ring-fenced and used solely for the purpose of holding customer funds.
2.6.3 We have put in place arrangements designed to safeguard these funds and facilitate their return to customers in the event of insolvency. While these measures are intended to protect customer balances, they do not constitute a guarantee or insurance of funds in all circumstances.
2.6.4 You agree not to make any chargebacks, reversals or otherwise cancel any deposits into your Account; if you do, we have the right to block your account, void winnings and cancel any pending withdrawals.
2.6.5 You can use any permitted payment method to deposit money in any permitted currency into your Account. All deposits will be credited to your Account (in an agreed currency) after we have processed and cleared that payment.
2.6.6 We do not charge fees for any deposit method, although some providers may impose fees and it is your responsibility to check with your provider if you require further information on this. We may impose a minimum threshold on withdrawals. Further information can be found here.
2.6.7 The use of credit cards to fund your account is strictly prohibited, whether done directly or indirectly through digital or electronic methods such as e-wallets funded by a credit card. Additionally, you are not permitted to use any form of credit, loan, or deferred payment to engage in gambling, nor to take part in any arrangement that involves the use of credit in connection with gambling activities on our platform.
2.7 You can only have a single Account at any time.
2.8 We may, without notice to you, close any accounts if we have reason to believe that you have opened or are associated with more than one Account ("Duplicate Account").
2.9 Whether or not we close any Duplicate Account, we reserve the right to void all Transactions on such Duplicate Account and to retain any amounts paid by us to that Duplicate Account.
2.10 If we close a Duplicate Account:
2.10.1 All bonuses, free bets and winnings accrued from any such bonuses and free bets obtained using that Duplicate Account will be void and removed; and/or,
2.10.2 To the extent that we are not able to fully recover amounts we have paid out to your Duplicate Accounts, we may recover any such amounts directly from your Account and/or from any Duplicate Account held by you or on your behalf.
3. PLACING YOUR BET AND THE PROVISION OF SERVICES
3.1 It is important that you ensure that the details of any bet, wager, stake or similar transaction that you place (a “Transaction”) are correct.
3.2 No Transaction is accepted by us until we have confirmed this to you, and we reserve the right to refuse the whole or part of any Transaction or to place limits on it. Once we have accepted a Transaction, you cannot cancel the Transaction unless we agree otherwise. If you are in any doubt as to whether (or not) a Transaction has been accepted, you should contact Customer Support. For further information relating to making Transactions please see the Help Section of the Website.
3.3 If we cancel or suspend any of our services (which we may do in our discretion at any time), any Transaction you have placed in respect of the cancelled or suspended service shall (provided you have complied with these Terms) be returned to your Account.
3.4 We will provide the services with reasonable skill and care and substantially as described in the Terms. We do not make any other promises or warranties regarding the services and exclude (to the extent permitted by law) all implied warranties in respect of the same (including implied warranties as to satisfactory quality and/or fitness for your purpose).
3.5 We do not warrant that the Website or our services will have uninterrupted availability or that they will be free of bugs, viruses or other errors. If you decide to access any third-party sites linked to our website, you do so entirely at your own risk. We reserve the right to terminate any link or linking program at any time.
3.6 Any failure or delay by us in the performance of our obligations under these Terms shall not be deemed a breach if that failure or delay is caused by the following events: fire, flood, earthquake, disease, pandemic, elements of nature or acts of God, public utility electrical failure, acts of war, terrorism, riots, civil disorders, rebellions or revolutions, strikes, lockouts, or labour difficulties, court order, outage, delays or disruptions of the Internet or telecommunications networks, third party non-performance or any other similar cause beyond our reasonable control. We do not accept any liability for the consequences arising out of these sorts of events.
4. ERRORS; TECHNICAL MALFUNCTIONS
4.1 A number of circumstances may arise where a Transaction is accepted, or a payment is made by us, in error (including, but not limited to obvious errors in the odds we have published, technical errors which result in us continuing to accept bets on a closed or suspended market, or errors or malfunctions in any of our games or software) (“Errors”). We reserve the right at our discretion to correct any Error (this may include removing any payment made to your Account as the result of an Error).
4.2 If you have wagered on a game but have not started the game before the game is disconnected as a result of any technical malfunction, the game will not take place (and any sums you have wagered will be returned to you). If you have wagered, and the game has started, when any technical malfunction on our servers or systems causes the game to be disconnected, that game will be recorded on our game servers. The wager will stand and the outcome will be reflected in your Account status. If you win, the amount will be credited to your Account.
- You understand that in the event of disconnection, the records stored on our game servers shall be the final authority in determining the terms of any wagers placed and the circumstances in which such wagers were made. We reserve the right, at any time and without prior warning, to cease to offer an announced game and to withdraw a scheduled gaming activity. In such event all commenced but not completed games will be annulled and any wagers deposited will be repaid to you.
4.3 All Games are subject to prior testing/certification before they are available on the Website. You understand and agree that Games may have technical malfunctions. William Hill assures fairness and randomness in the Games, including information about testing/certification by an approved testing facility where applicable and where this can be accessed. You are entitled to ask us for a relevant Game testing/certification via Customer Support, and we will provide it to you within 10 (ten) business days.
4.4 Any monies which you receive in connection with an Error are held by you on trust for us and you must immediately repay them to us when we ask you to do so. Neither we (including our employees or agents) nor our partners or suppliers shall be liable for any loss, including loss of winnings, that results from an Error.
4.5 You must contact Customer Support and tell us as soon as reasonably practicable if you become aware of any Error relating to our services or any Transaction.
5. WITHDRAWAL OF FUNDS
5.1 You may request withdrawal of funds from your Account at any time provided that:
5.1.1 all payments made into your Account have been confirmed as cleared and none have been charged-back, reversed or otherwise cancelled.
5.1.2 any Verification Checks have been completed by us to our satisfaction; and
5.1.3 you have complied with any other relevant withdrawal conditions affecting your Account details of which can be found at the Deposits and Withdrawals section of the Website.
5.2 As outline above, we may carry out any such additional verification, due diligence, or monitoring checks at any time during the course of your relationship with us. This may include requesting further information or documentation where necessary to comply with our legal and regulatory obligations, including those relating to anti-money laundering, counter-terrorist financing, and consumer protection.
6. IMPROPER USE OF YOUR ACCOUNT
6.1 You agree not to do any of the following (each a “Prohibited Practice”):
6.1.1 use false or misleading information to open your Account.
6.1.2 abuse bonuses or other promotions we offer.
6.1.3 use unfair external factors or influences (i.e. cheating) or take unfair advantage of our services or otherwise use our services in bad faith (including, but not limited to, the exploitation of any loophole in any software used in connection with the services, using e.g. bots to enable play without human intervention etc.).
6.1.4 collude with others to gain an unfair advantage (e.g. by intentionally losing money to other players).
6.1.5 use a VPN or proxy to hide or alter the location or the identity of the device used to access the Website and/or our services.
6.1.6 break the rules of any sport’s governing body.
6.1.7 open or procure the opening of any Duplicate Accounts.
6.1.8 undertake fraudulent practices or any criminal activity.
6.2 You agree that if you participate in or relate to any form of Prohibited Practice that will constitute a material breach of the Terms by you.
6.3 If we have reason to believe that you have participated in or relate to any form of Prohibited Practice, we have the right to withhold your deposit and/or account balance and to recover any other sum from you which may be attributable to your participation in or connection to a Prohibited Practice. In exercising our rights under this clause, you accept that we may require you to provide information and/or documents to us as part of our investigation.
6.4 In addition, if we suspect (acting reasonably) that you may participate in or attempt to participate in the abuse of any bonuses or other promotions we offer (the Prohibited Practice set out in clause 6.1.2), we may remove these promotions or bonuses from your Account and/or suspend your Account (pending investigation).
7. CLOSURE OR SUSPENSION OF YOUR ACCOUNT
7.1 You are entitled to close your Account at any time by contacting Customer Support. You agree to pay any amounts you owe to us immediately on the closure of your Account.
- Where your Account is closed at your request, we will refund any remaining balance to you, subject to any applicable legal, regulatory, verification, fraud-prevention or payment-processing requirements.
7.2 We are entitled, at any time, to close or suspend your Account on written notice to you, including if:
7.2.1 you breach any of the Terms.
7.2.2 we suspect you of committing any Prohibited Practices.
7.2.3 in our reasonable opinion, your continued use of our services may damage our regulated status; and/or
7.2.4 if you have placed bets and/or played online games with any other online provider of gambling services and are suspected (as a result of such play) of behaviour equivalent to any Prohibited Practices in relation to those other gambling services.
7.2.5 if we reasonably believe you may participate in or attempt to participate in the abuse of any bonuses or other promotions we offer.
7.3 When repaying any outstanding balance on your Account, we shall use the same payment methods you used to make deposits to your Account; or such other payment method as we may reasonably select. In addition to any other remedy available to us, if we have reason to believe that you are in breach of the Terms we shall be entitled to recover from your Account any positive balance to the extent of any amount reasonably claimed against you by William Hill.
7.4 Subject to clause 7.3, if we close your account, any contractual obligations already made shall be honoured accordingly.
8. SAFER GAMBLING
8.1 William Hill offers a series of safer gambling tools available to you to control or limit the time or money you spend gambling. You may use any of these tools by accessing the Safer Gambling Section on the Site, which may include:
8.1.1 Gaming Time Reminder which will inform You how long you’ve been gaming for.
8.1.2 Deposit and Wager Limit to limit how much you can deposit.
8.1.3 Time Out if You want to take a break from gambling with us.
8.1.4 Self-Exclusion if You want to be excluded from any games on the Website for a definite or indefinite period.
8.2 A number of different time periods can be selected when choosing to Self-Exclude. During the time of self-exclusion, the customer will not be able to access the account. A request of Self-Exclusion cannot be revoked by William Hill or the Customer. Customer can request to extend the self-exclusion period by contacting customer support.
8.3 A request to self-exclude using the tools provided in our Safer Gambling pages will not be extended to any additional account you may hold within the William Hill group of companies. It is your responsibility to request to be self-excluded from any of your other accounts within our group.
8.4 We shall have no responsibility or liability to you or any third party for any gambling activity that takes place (including to refund any losses) if you circumvent our self-exclusion procedures by fraudulent means or by deliberately entering incorrect information.
8.5 We will remove your email address and mobile number from marketing communications once your self-exclusion has been implemented. You may also be excluded from marketing where required to comply with our legal or regulatory obligations, including where you make use of relevant safer gambling tools.
- We will take all reasonable steps to ensure that you do not receive marketing materials from us. However, please note that a short delay may occur between the activation of your self-exclusion and the cessation of marketing communications.
8.6 You will not be able to log into your account once your self-exclusion has been implemented. Your self-exclusion does not prevent your right to access your funds, and you will be able to request a withdrawal by contacting our Customer Support team.
8.7 In addition to the self-help tools, to help you manage your gambling, we may impose limits on the amount and/or number of deposits, as well as other account controls, and may also make available additional tools, as may be required in terms of applicable laws and regulations.
9. COMPLAINTS PROCEDURE AND CLAIMS; NOTICES; AND MISCELLANEOUS
9.1 Any claim or dispute with regard to: (i) a Transaction; and/or (ii) a game you have played using the services, must be made within six (6) months from the date of that Transaction or gameplay. Claims or disputes made after that six (6) month period has passed will not be accepted by us.
9.2 A complaint can be directed to our Customer Support team via live chat or email. All complaints must include: your full name, date of birth, home address, registered e-mail address, and mobile number and include all relevant details giving rise to the complaint.
9.3 We will try to resolve your complaint within fourteen (14) days from the date we receive it. We may take longer to resolve your complaint if it is complex but will always aim to reply within fourteen (14) days.
- If you are not satisfied with our response, you may also have the right, in accordance with applicable law and the procedures published by the Gambling Regulatory Authority of Ireland, to submit a complaint to the Authority regarding an alleged breach of a relevant licence obligation.
9.4 In the case of complaints relating to our Casino and Poker offering, complaints shall instead be referred to the Gibraltar Gambling Commissioner via its official complaint’s channels, as published on its website.
9.5 Nothing in this section affects any right you may have to use any alternative dispute resolution process or other dispute resolution mechanism available to you under applicable law.
9.6 Other languages: The Terms may be provided in different languages. In the event of any discrepancy between foreign language versions of the Terms, the English language Terms shall prevail.
9.7 The availability of bonuses, promotions and special offers may be subject to restrictions, conditions or modification in order to comply with applicable legal or regulatory requirements, including requirements that certain promotions be made available to all eligible players rather than targeted to individual players or specific groups of players.
9.8 With the exception of any company within our group of companies, a person who is not party to these Terms has no right to enforce any of the terms. You are not allowed to assign or otherwise transfer your rights under the Terms to any other person.
9.9 These Terms and any non-contractual obligations arising out of or in connection with them shall be governed as follows:
a. insofar as they relate to Sportsbook services provided to customers in the Republic of Ireland, by the laws of Ireland; and
b. insofar as they relate to Casino and Poker services provided under the Gibraltar licensing and contractual framework, by the laws of Gibraltar.
9.10 If you are a consumer, disputes relating to Sportsbook services may be brought before the courts of Ireland, and disputes relating to Casino and Poker services may be brought before the courts of Gibraltar, without prejudice to any rights you may have under applicable mandatory law to bring proceedings in another court of competent jurisdiction.
10. INDEMNITIES AND LIMITATION OF LIABILITY
10.1 Nothing in these Terms excludes or limits our liability where it cannot lawfully be excluded or limited, including any mandatory rights you have as a consumer under applicable law.
10.2 Our maximum liability arising out of your use of our services, in all circumstances will be limited to:
10.2.1 where our liability relates to a Transaction, the amount of the Transaction placed by you in respect of which our liability has arisen.
10.2.2 where our liability relates to the misapplication of funds, the amount of money in your Account that has been misapplied by us; and
10.2.3 in respect of any other liability of William Hill, twenty-five thousand Euros (€25,000).
10.3 William Hill accepts no responsibility for the acts or omissions of any other legal entity within our group of companies.
10.4 If any provision or part-provision of these Terms is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of these Terms.
10.5 Where we provide services supplied by our third-party game providers (“Providers”), you acknowledge and agree that: (i) the Providers are the sole and exclusive owner of all intellectual property rights in/to their software, and (ii) your agreement in respect of the services, is with William Hill which is the entity responsible to you. If you have any complaint or issue with any Provider’s software, you should address this to us and follow our complaints procedure as above.