As one of our customers, we want you to have a great experience with William Hill.
If you encounter any issues, please reach out to us - we're here to ensure you have the best gaming experience.
NOTE: If you haven’t received a full resolution from our Customer Services Team regarding your initial complaint, the Second Opinion Team will direct you back to Step 1 until this stage has been completed.
Have you already told us about your issue? Yes or No
UK CUSTOMERS
- To raise a complaint, please follow these steps:
STEP 1: Contact Customer Service
- Our team will assist with your query and work to provide a full resolution.
- If you wish to contact Customer services, please click here.
STEP 2: Request a Second Opinion
- If you’re not satisfied with the outcome, you can escalate your complaint to second_opinion@willhill.com.
- We'll provide an acknowledgement to your complaint within 24 hours and will endeavour to resolve your complaint as soon as possible, this will be within 8 weeks.
- For further information, click here.
STEP 3: Escalate Further
- If you're not satisfied with the outcome of the complaint, you do have the option of seeking external adjudication free of charge via IBAS.
- You may contact IBAS at PO Box 62639, London EC3P 3AS, UK, e-mail: adjudication@ibas-uk.co.uk, phone: +44-020 7347 5883 for the matter to be settled.
- The IBAS website is the following: http://www.ibas-uk.com/.
NON-UK CUSTOMERS
To raise a complaint, please follow these steps:
STEP 1: Contact Customer Service
- Our team will assist with your query and work to provide a full resolution.
- If you wish to contact Customer services, please click here.
STEP 2: Request a Second Opinion
- If you’re not satisfied with the outcome, you can escalate your complaint to int_second_opinion@willhill.com.
- We'll provide an acknowledgement to your complaint within 24 hours and will endeavour to resolve your complaint within 10 days.
- For customers residing in the Republic of Ireland: we'll endeavour to resolve complaints within 14 days.
- For further information, click here.
STEP 3: Escalate Further
- If we haven't provided a final response to your complaint within 10 days, or if you're dissatisfied with the outcome, you may refer your complaint to eCOGRA for independent adjudication at no cost.
- For more information about this service, please click here.
- NOTE: This service is not available to customers residing in the Republic of Ireland.
- If you're a resident of the Republic of Ireland, please contact Customer Services for further information by clicking here.