If you remain dissatisfied with the response provided by our customer service team and would like your complaint escalated for further investigation, you should contact our Second Opinion Team at second_opinion@willhill.com.
We will provide an acknowledgement to your complaint within 24 hours and will endeavour to resolve your complaint as soon as possible.
If we haven't provided you with a final response within eight (8) weeks or if you're not satisfied with the outcome of the complaint, you do have the option of seeking external adjudication free of charge via IBAS. You may contact IBAS at PO Box 62639, London EC3P 3AS, UK, e-mail: adjudication@ibas-uk.co.uk, phone: +44-020 7347 5883 for the matter to be settled. The IBAS website is the following: http://www.ibas-uk.com/.
For further information regarding this service, please click here.