To raise a complaint, please follow these steps:
STEP 1: CONTACT CUSTOMER SERVICE
- Our team will assist with your query and work to provide a full resolution.
- If you wish to contact Customer services, please click here.
STEP 2: REQUEST A SECOND OPINION
- If you’re not satisfied with the outcome, you can escalate your complaint to second_opinion@willhill.com.
- We'll provide an acknowledgement to your complaint within 24 hours and will endeavour to resolve your complaint as soon as possible, this will be within 8 weeks.
- For further information, click here.
STEP 3: ESCALATE FURTHER
- If you're not satisfied with the outcome of the complaint, you do have the option of seeking external adjudication free of charge via IBAS.
- You may contact IBAS at PO Box 62639, London EC3P 3AS, UK, e-mail: adjudication@ibas-uk.co.uk, phone: +44-020 7347 5883 for the matter to be settled.
- The IBAS website is the following: http://www.ibas-uk.com/.